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Evad.
Unified Communications.
Cloud Telephony. Private Cloud & On-Premise Telephony. Microsoft Teams Telephony. Collaboration, Audio & Video Conferencing. Mobility & Home Working. Security, Agility and Continuity for Businesses. Secure Infrastructure Solutions. Compliant Call Recording Services.
Evad - Unified Communications
Think Healthcare.
Contact Centre.
Akixi Software Release 2.0. Omni Channel Contact Centre Tools - Cloud & On-Premise. Social Media Management. Self Service, AI & Automation. Application Integration. Secure Payment Solutions. Business Information & Intelligence. Wall Boards & Dashboards. Real Time Reporting. Customer Experience. Compliant Call Recording. PCI Payment Solutions.
Evad - Contact Centre
Mobility.
Mobile Networks. 5G. Network Transition Management. Device Provision and Support. MDM - Security, Device Management and Control. Mobile Broadband and Data Only SIMs. Multi-Network SIMs. Fixed & Mobile Convergence..
Evad - Mobility
Collaboration, Audio & Video Conferencing.
Cloud-Based Audio, Video Conferencing and Collaboration Software. Meeting Room Technology. Skype for Business & Teams Enhancements & Integration. Multi-Vendor Estate Integration Simplifying User Experience.
Evad - Collaboration, Audio & Video Conferencing
Network Services.
SIP Services. Voice Lines & Connections. Wide Area Networks - MPLS. Cloud Firewall & Security. Call Charges & Line Rentals. Global Number Provisioning and Management. Number Continuity. Inbound Services. EVAD I-Bill. Number Porting Management And Service. Cabling, LAN & Wireless. Fixed Wireless Access / Point To Point Microwave.
Evad - Network Services
Maintenance, Support & Managed Services.
Telephony Estate Maintenance & Support. Precision & Managed Service. Global Support Capability.
Evad - Maintenance, Support & Managed Services
Cyber Security Awarness.
Security Awareness Training and Testing.
Evad - Cyber Security Awarness.
About us.
Evad.
About Us. Case Studies. Testimonials. Partnerships. News.

Business Challenges

Here Is Where We Can Help.

Work Smarter and Stay Secure

Staff Efficiences

Excessive inbound calls can lead to unanswered customer calls that can’t be measured. EVAD can improve both your flexibility and accessibility through:

  • Contact Centre solutions
  • Wall boards with live stats to review call durations and performance
  • Self-service – Artificial Intelligence ( AMI )

Customer Complaints

Customer service is arguably the most important thing for your business to get right. EVAD help you remain professional, effective and constant with:

  • Call recording – record how staff deal with complaints and how many
  • Record percentage – Obtain stats on how effective your team is
  • Individuals numbers – Valuable insight into who has been calling and for how long
  • Can’t get through – Self service options removing the queuing environment and asking for a callback
  • Remove the engaged tone or dead tone
  • Team leaders can review calls if staff were rude or unhelpful 
  • Omni Channel – communicate with a range of metrics/ages in preferred channel

Customer Complaints

We offer measures to ensure communication with customers remains constant. A telephone exchange could get vandalised, cabling damaged, fire on site etc

  • Continuity in customer communication with options to divert away from the office and working from home
  • Backup internet circuit for ethernet lines

Are you interested in this service?

Let us know some details and one of our service experts will be in touch.

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Compliance

Remain confident that you are secure from data breaches and infringements when obtaining sensitive details and storing it. Hand over the risk and outsource to us keep key details away from agents, pause & resume to ensure security and partial info for customer automated service remove human error.

Cost Savings & Control

Reduce spending and running costs with these solutions:

  • We will introduce the latest technology to maximise your team’s efficiency
  • Replace your ISDN lines in time for the switchover in 2025
  • Cost-centred billing, giving you full access to which sites are costing what
  • Activate telecoms fraud protection, giving limited spending on lines and mobiles and activate international barring, premium rate barring and alerts when close to the SMS messages threshold
  • Improve employees’ work-life balance with remote working and remain contactable anywhere

Bring Your Own Device

Drive efficiency and other opportunities with cost-cutting benefit to employers when employees use their own devices, but BYOD also positively affects productivity.

  • Employees that are mobile and connected can accrue extra minutes throughout the day to attend to work tasks.
  • Working can be done anytime, anywhere.
  • It could also be argued that many employees see BYOD as a perk.
  • Ensuring that WiFi is secure and can be easily accessed by all is crucial.
  • A clear policy must be in place with complete transparency on what is expected from employees.
Evad Office

Directions

Cubo Building,
The Old Post Office,
Victoria Street,
Derby,
DE1 1EQ

T: 01332 327040

Head Office

Directions

Focus House,
Ham Road,
Shoreham by Sea,
West Sussex,
BN43 6PA

VAT No 407 7361 95

© Think Unified 2022. All Rights Reserved.