Staff Efficiences

Excessive inbound calls can lead to unanswered customer calls that can’t be measured. EVAD can improve both your flexibility and accessibility through:

• Contact Centre solutions
• Wall boards with live stats to review call durations and performance
• Self-service – Artificial Intelligence ( AMI )

Customer Complaints

Customer service is arguably the most important thing for your business to get right. EVAD help you remain professional, effective and constant with:

• Call recording – record how staff deal with complaints and how many.
• Record percentage – Obtain stats on how effective your team is
• Individuals numbers – Valuable insight into who has been calling and for how long
• Can’t get through – Self service options removing the queuing environment and asking for a callback
• Remove the engaged tone or dead tone
• Team leaders can review calls if staff were rude or unhelpful 
• Omni Channel – communicate with a range of metrics/ages in preferred channel

Customer Complaints

We offer measures to ensure communication with customers remains constant. A telephone exchange could get vandalised, cabling damaged, fire on site etc

• Continuity in customer communication with options to divert away from the office and working from home.
• Backup internet circuit for ethernet lines