Aldergate Medical Practice

The Problem

Aldergate Medical Practice, like many GP surgeries, were struggling with the increasing demand on their phone system, which was dated and inflexible. This traditional telephone system was not fit for purpose, having a limited amount of phone lines and thus leaving patients hearing the dreaded busy tone. Additionally, the system dropped in and out at times, and the management from an admin, call recording, and reporting standpoint was difficult.

The Challenges

The Think Healthcare team at EVAD had been talking with Aldergate for several months and providing consultancy to the Aldergate practice members. During this time, Aldergate worked with their current provider – one of the UKs largest independent providers – to attempt to resolve their issues, but to no avail. Their support was unhelpful, and GP practice’s issues grew even worse. The challenges they were experiencing required the help of one of the best VoIP providers for GP practices, and this is where EVAD’s expertise was required.

​The Solution

A first-class VoIP provider in the UK, EVAD built the solution to the client’s specifications, providing assistance at every stage of the changeover as well as aftercare. Aldergate worked with the Think Healthcare team at EVAD to define their success criteria and requirements against what the staff and patients needed in order to overcome the current challenges.

The End Result

Aldergate Medical Practice now has a state-of-the-art phone system that works for both staff and patients. Upon completion of the project, Aldergate had a true cloud solution with no limit on phone lines, so that patients never hear a busy tone. Their management platform for call recording services, admin tasks, and reporting features can be accessed from anywhere with an internet connection. The embedded SystemOne integration into the clinical system also provided significant time savings and increased efficiency, having a positive impact on the overall operations of the surgery and contributing to better healthcare business continuity.

Other Case Studies:

Find out more

Please fill in your details below and one of our experts will be in touch. View our Privacy Policy here.
sidebar cta

Think Unified

Get in touch