Kirklees Citizens Advice Bureau and Law Centre

Case Study.

Hosted Telephone System allows all numbers on one platform.

Kirklees Citizens Advice Bureau and Law Centre needed to bring together 4 x telephone systems that would not talk to each other. They needed to combine them to become more efficient in-house and with clients.

 Key Results

  • Cloud Telephony System
  • Can serve clients more effectively and efficiently
  • Allows a call centre to link into the national call centre
  • One local number that all calls can come through
  • This year they have double the support they provided last year.
  • 2 part system implementation allowing customer flexibility

"It has helped us serve our clients more effectively and more efficiently"

Nick Whittingham, Chief Executive, Kirklees Citizen Advice and Law Centre

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Cloud Telephony

Cloud Telephony is a complete communications service that provides a range of fixed and mobile telephony capabilities via an easy-to-use web portal. It allows you to manage your calls whilst enabling your employees to maximise their productivity. Our award-winning hosted system, Horizon, has helped us secure no.1 in the UK for hosted telephony under 500 seats.

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