The Best Microsoft Teams Practices Used by Professionals

Microsoft Teams is becoming the go-to communication platform for businesses.

The Best Microsoft Teams Practices Used by Professionals

The best Microsoft Teams practices help to provide efficiency and productivity solutions. Where collaboration is integral to the function of a business, the many features offered by Teams – from direct call routing to project management continuity – have made it the predominant communication and collaboration platform for the workplace.

It has outpaced its competitor, Slack, at an incredible rate. Its daily active users (DAUs) are currently around 75 million. Slack has plateaued at around 12 million.

It’s popularity during the pandemic, where it jumped to 145 million DAUs, introduced many of the workforce to the functionality of Teams for the first time.

Indeed, if you’re part of an IT team, it may be that staff or management, having been introduced to its capabilities this way, have requested its full implementation.

If this hasn’t happened yet, the increasingly widespread usage of the platform means this request is likely a matter of time. It is, therefore, a good moment to begin to think about the best Teams practices – and how they relate to your industry.

How do businesses use Microsoft Teams?

The best use of Microsoft Teams can be thought of as streamlining three fundamental components of modern business: communication, collaboration, and creation. Users can seamlessly share files, organise meetings and make and arrange calls, while the creation and amending of documents using any of Microsoft’s office apps, like Word, Excel OneNote, aids improving workflow efficiency.

What type of business use Microsoft Teams?

Given that most industries are increasingly reliant on unified communications and audio/video conferencing, Teams is ideal for any business – from modern SMEs (Small to Medium Enterprises), where work from home days and other remote working options, accelerated by the pandemic, are becoming commonplace – to titans of industry, where big project management with Microsoft Teams across large numbers of staff is optimised.

it’s just a case of working out which are the best Teams practices for your company. Microsoft recently profiled a variety of clients that highlighted the breadth of Teams’ versatility and resilience.

Aviation giants Air France have made Teams available to employees to improve customer service. Cosmetics multinational Beiersdorf are using teams to synchronise the communications of staff stationed across the globe.

Helsinki University, ProSiebenSat.1 Media SE and TalkTalk Telecom Group have integrated Teams into their respective institutions to modernise their flexible collaboration, document sharing and remote working continuity, via telephony solutions.

Is Microsoft Teams Secure?

Since its inception in 2016, Microsoft has continually tweaked its security and compliance process, making it perhaps the most secure business communications platform on the market. Teams includes:

  • Two-factor authentication for all users
  • Sign in through Active Directory
  • Encryption of data in transit and rest
  • Files stored in SharePoint are backed by SharePoint encryption
  • Notes stored in OneNote and are backed by OneNote encryption

Microsoft Teams has a wide range of information to help you with security and compliance areas. This includes communication compliance for channels, chats, and attachments, retention policies, Data Loss Protection (DLP), eDiscovery and legal hold for channels, chats and files, audit log search, as well as mobile application management with Intune.

Microsoft has supplied a detailed breakdown of Teams security and compliance, and a specific GDPR (General Data Protection Regulation) compliance centre, to aid the planning of your IT security.

What about Skype for Business Online and Microsoft Teams?

As of July 31, 2021, Skype for Business Online, along with Cloud Connector Edition, was retired. But, once an organisation has connected to Teams, you can connect your on-premises telephony network to Microsoft Teams using Direct Routing.

At EVAD, our team of engineering experts and technical support staff can assist your IT staff to integrate Teams with cloud telephony.

Configuring Direct Routing requires understanding of PSTN routing design, and, depending on the nature of your desired Teams telephony, configuration expertise is essential.

Other considerations include achieving compliance uptime, resilience of performance and seamless continuity. Our experts will attune these components, implementing best practices, to enhance Teams’ capabilities in a way entirely aligned to your business.

For example, Cloud Contact Centre for Teams will ensure companies that require regular communication with customers are supplying the best possible service, in the most efficient way.

As an embedded application inside of Teams, you’ll be able to share and collaborate with customers, access third party applications, and share in-call communications with colleagues to rapidly resolve customers queries.

And, as more industries incorporate data into strategies, processes and services, the Call Analytics and Reporting Package for Teams will provide optimised, ultra-responsive insight into your customer service performance.

Implementing Clarify for Microsoft Teams delivers a suite of recording, management and analysis tools designed to enhance complaint call services. Using a range of clever features, compliance is simplified, workflow streamlined, and the data garnered can used to drive performance.

To get in touch with a telecommunications specialist who can find the Microsoft Teams solution that works best for you, visit our contact page today.

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