Clinical Communications Solutions to Increase Efficiency

Modern healthcare requires efficiency. Increasingly, NHS services are opting for communication technologies.

Clinical Communications Solutions to Increase Efficiency 

A communication system can transform the efficiency of GP surgeries and patient care. Indeed, if we observe the nature of modern care, we can quickly understand why UK healthcare providers are opting for them. In essence, they supply an easily manageable solution to achieving critical goals.

Clinical Communication Solutions

Clinical communications solutions supply a streamlined information management system. Why is this important? Well, consider the process of attaining required outcomes. Caring for patients requires the involvement of many individuals. Each of these individuals needs to share information. This information may be shared with several other individuals, including management, and several specialists besides.

In addition, this information may need to be accessed by more than one person simultaneously. The advantages of communication systems are the speed and ease with which everyone – managers, receptionists, clinical staff – can manage, share and access that information.

In line with the changing demands of the NHS workforce, the interest in clinical communication solutions has grown. Over the past three years, the NHS has endured a large staff turnover, shifted roles and an increase in responsibilities and tasks. Communications systems help alleviate these changes.

Clinical Communication Platforms

While there is much discussion (and increased implementation) of communication services, many health services still depend on rudimentary applications, such as voicemail and e-mail. In too many instances, 21st-century health services rely on 20th century solutions – doubly so with clinical communication platforms.

Partly due to the absence of modern infrastructures, such as cloud telephony, communication in NHS healthcare services lacks cohesion and efficiency. Where it exists, it is not optimised. This is the gap that EVAD’s Think Healthcare bridges.

For example, to cut client expenditure and maximise existing infrastructure, we designed the communication system to integrate with existing clinical applications – EMIS Web, TPP, SystemOne, and Vision Health. It is the only clinical communication solution that does so.

Integrating Healthcare Systems

To streamline contact management, data capture and patient relations, a clinical communication system needs to integrate with a telephone system.

This will, of course, rapidly increase patient verification. But it is also the basis of deploying an entire healthcare management and communications package – deployable across a whole CGC or general practice.

From a dashboard, clinic staff can immediately view the demographics of a patient and amend records in real-time. Since the caller is verified before staff answering the call, the Think Healthcare service assures security.

The system can also provide rapid outbound contact, with patient notes and details of residents being logged. Each call is logged, so critical patient/doctor/specialist information is always available. In addition, messaging is protected, collaboration is incorporated, and call scheduling is at hand.

Metrics can provide performance insights. Clinic staff have access to call stats and wallboards, designed to offer an instant view of efficiency and productivity. This can display how many patients are in a queue and what status your reception staff are in.

To make the collaboration process effective, WFH (working from home) is simplified – the same dashboards and patient information are available since, unlike other communication solutions, the system is not differentiated by location; taking and making calls is precisely the same, whether you are at home or at the clinic.

Given the uncertain climate surrounding clinic opening and closures, issues resulting from reduced access to your practices are lessened by cloud telephony, recording and tracking calls to ensure absolute continuity of patient care.

Clinic expenditure is, of course, a key concern for practices. Tumultuous and ever-changing budget and funding issues make forward planning and long-term strategies difficult for healthcare providers to contend with.

But using a cloud-based telephone system has a critical advantage – it can mean a distinct reduction in expenses. By replacing phone lines with internet-based telephony connections, phone line charges are bypassed entirely. Provided an existing internet service is available, the Think Healthcare communications solution can be easily integrated without any considerable spending.

The system fully complies with QOF/LEF requirements.

Find your clinical communication solution

We understand that providing informed, courteous healthcare involves a myriad of challenges and pressures. The smooth running of a clinical practice has financial and performance demands that can distract from the primary goal of your clinic: the quality of patient care.

That’s why we built a clinical communications solution that assures fluidity, practicality, and ease of use. Our aim when creating the Think Healthcare solution was to improve patient services and assist with metrics that would help clinics continually enhance that service.

To discover how your practice or CGC can benefit from our communication system, visit the Think Healthcare page.

Find out more about Clinical Communications

Please fill in your details below and one of our experts will be in touch. View our Privacy Policy here.

sidebar cta

Read our latest headlines

Think Unified

Get in touch