Work the way you want to work. There are no restrictions or limitations, you simply define each customer experience, how the call is queued, the intelligence associated with routing and the self-service options available.

Advanced Queuing

Build your own cloud call centre by easily extending or integrating it with your existing e-commerce and business platforms.

Value-Based Routing

EVAD enables contact centres to move beyond purely skill-based routing, taking into consideration both the customer and the historic performance of the agent, to route the call to the agent that is most likely to gain the best outcome for the customer.

Desktop Integration

Enhance the service you can provide to your customers at all times with dynamic call handling, pre-recorded messages and seamless transfers at the touch of a button.

Recording & Performance Monitoring

EVAD enables each interaction to be fully recorded in the cloud, enabling the ability for analysis of agent performance, process compliance and the end-to-end customer experience.

Voice Prompts & Self-Service

EVAD allows you to professionally manage each interaction with voice prompts to enable improved routing and intelligently offers self-service options to improve the customer experience.

Real-time Visibility 

Highly visual dashboards to enable contact centre managers to gain real-time insight into their operations to continually monitor performance against key metrics and allowing the ability to closely control and manage their contact centre.