Complaint Call Recording Services

Take advantage of valuable insights into every customer interaction with call recording services, such as call centre recording systems and conference call service recording. If you are attending to customers in the financial service, emergency service and salesforce sectors, your calls can be kept, logged, and efficiently accessed. 

Enhanced Customer Experience

EVAD’s call recording software for business services facilitates organisational training and operational reviews for improved customer service, call recording management and fraud prevention. 

Dispute Resolutions

Quickly access call recording services, including all recorded calls, to resolve customer disputes, optimise best practices and ensure governance. 

Compliant Call Recording

Enjoy call recording software configurations that are fully compliant with national and local laws, such as MiFID II call recording requirements and the Financial Conduct Authority regulations.

Operational Efficiency

Our call recording software for businesses ensures operational efficiency by sharing information quickly, seamlessly, and securely without the need to transcribe. 

Employee Development

Develop training programs and employee skill sets through the systematic review and evaluation of vital business communications functions in sales, customer service, collections, emergency dispatch facilities, and other public safety organisations. 

Risk Management

Our call recording services log telephone interactions to reduce the risk and ramifications of miscommunication with customers. Examples include improperly filed insurance claims, business-to-business purchasing, and perishable goods orders. 

Never Miss a Word

With the most open and connected platform, we capture all voice communications from anywhere -irrespective of the source, without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence.