We provide innovative compliance solutions that ensure your agents and business are protected, while your customers continue to get great service.

Agent Automated Payment

We combine our passion for technology innovation with deep routed experience in delivering exceptional customer management and contact centre services for our clients so when we speak to you about deploying best practice, we are not basing our advice on theory, but many years of practical hands-on experience.

How does it work? 

When the conversation reaches the point that payment needs to be taken, the agent asks for the caller to enter their credit or debit card details using their telephone keypad after the agent and caller are conferenced out to a cloud solution, thus de-scoping all risk from the contact centre/customer site.

Our software captures and validates the caller’s entry but mutes the sound of the tones from being heard by the agent. Through integration to the agent’s desktop, the agent is able to see the information appearing in their system as **** and is therefore able to talk the caller through every step of the process.

The result is a simple, secure and PCI DSS compliant payment process that maintains the callers experience while fully protecting the caller, the agent, and your contact centre from potential fraud