Smarter Ways To Do Business
Great healthcare providers prioritise courteous, informed patient care, promptly answering patient phone calls. But time and financial pressures can prevent the business from running smoothly.
EVAD’s Think Healthcare package is a healthcare telephony contact management solution designed to help managers, receptionists and clinical staff to achieve critical goals. Linking your telephone and patient management setup into a healthcare telephony system speeds up patient verification, improves patient service and assists with metrics.
The Think Healthcare package is the only system of its kind to offer integration with EMIS Web, TPP, SystmOne, Vision Health and can be deployed to an entire CCG or to just a General practice. This gives us the ability to create hub working across PCNs regardless of the clinical system in place.
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The healthcare telephony package leverages EVAD’s expertise in user interface design to make life easier for front line staff working in a busy healthcare environment.
Quickly allows staff to identify patients and access clinical records. Saves time and enables an increased answering patient phone calls rate during busy periods.
Patient notes, such as specific instructions on handling calls or safeguarding the patient, can be displayed as soon as the call is answered.
Flag up chronic health conditions, preventative health checks and missed appointments in support of the QOF or LES to improve metrics.
New numbers can be identified and added with a few clicks. More accurate records reduce frustration and improve patient communication.
Administration, clinical and management staff can call patients, relatives, suppliers and healthcare workers with a single click.